Proofs and Final Approval

A PDF proof will be emailed to you for approval before payment is required and artwork is sent to press. Once you have checked and approved your proof, your written consent is required (via email).

Please note: Colour variation is an important issue when comparing your digital proof to the final printed product. It is important you understand our Colour Policy before submitting final approval.

Final responsibility for approving all information rests with the client. A confirmed approval by the client agrees the order, layout and all details of the proof are correct and final. Changes after this will incur an additional charge.

Client errors that have been approved through the proofing process are to be reprinted at the client’s expense. It is the client’s responsibility to check all proof details are correct. Ensure that all text supplied is final as possible. We allow for one set of text amendments at proof stage.

Once we have received your final approval in writing we will send you details to make payment. Full payment is required before any artwork is sent to press.

Once payment is received your final artwork will be sent to press, packaged and delivered straight to you.

Please allow at least 14 days from approval of your proof to delivery.

Colour Policy

Please be aware that viewing colour on monitors (light) versus that of the final printed material (ink) will result in variation. Stationery cannot be refunded or returned due to this issue. All colour viewed on a monitor is to be used as a guide only.

We take great pride in the quality of our work and assure you that all of our stationery is printed to the highest professional standards.

Alterations

One set of text amendments at PDF proof stage is offered at no cost. Additional amendments will incur costs. When supplying us with details please ensure that they are as final as possible to avoid errors and time spent amending artwork.

Once artwork is approved by the client no further alterations can be made.

It is the client’s responsibility to check all proof details are correct.

Client errors that have been approved through the proofing process are to be reprinted at the client’s expense.

Can I have my guest names & addresses on the envelopes?

Yes. We can provide you with personalised printed labels in your chosen design for your envelopes for an additional charge. Alternatively you may wish to enlist the services of our talented professional calligrapher. Our calligrapher is recommended for the best quality result.

Do you print individual guest names on the invitations?

Yes we do. The Freya range is the only range we are unable to print guest names on (due to the printing process of this suite).

We can also offer you a second reworded version that does not require guest names (names will appear on the envelope). This is ideal for spare invitations should you need to later invite further guests.

Envelopes & Invitation Packaging

Envelopes are included with all invitations and thank you cards. Each range has an envelope chosen to complement that design. RSVP cards have been design specifically to eliminate the need for envelopes.

Copyright

All copyright is wholly owned and reserved by Mailbox Design. All designs are exclusive and original to Mailbox Design and are protected by copyright law. It is an offence to steal in whole or in part any of the designs, layout, copy or photography created by Mailbox Design.

It is illegal to reproduce any item without express permission from Mailbox Design. Modification and/or reuse of your stationery for other occasions/uses is prohibited. Mailbox Design holds ownership and copyright on all designs.

Design Credit

The items you are purchasing are exclusive to Mailbox Design. As such all stationery pieces will include a small unobtrusive design credit printed on the item. The credit is kept to a minimum point size and is positioned so as not to interfere with the overall look of the stationery. Requests for removal of design credits from stationery items will be honored.

Pricing

All prices are in Australian Dollars (AUD) and are subject to change and availability. Mailbox Design reserves the right to change their pricing at any time without notice. Final cost will include GST.

Payment

Payment is required once proofs have been approved by the client and written consent to proceed to press received via email. Payment at this time is necessary as trade print houses require payment from Mailbox Design.

Direct Bank Deposit

Please ensure you make a note of your name in the description section. Please then email us once you have deposited your funds: info@mailboxdesign.com.au

Cheque & Money Order

Please make your cheque payable to: Mailbox Design

Mail to: 3/259 Preston Point Road Bicton 6157.

Ordering

The easiest way to order is by using our secure online shopping cart. Our online shopping cart is simple to use, and you can be assured that your personal details are treated with the utmost security and privacy.

Refunds

No refunds will be given after final approval and commencement of printing.

Postage & Packing

Postage is $20 plus GST for all deliveries within Australia. Each order will be delivered either by Australia Post or Courier and will require a signature. We are not liable for any damage whatsoever caused by third parties as we take great care in packaging your order to reach you intact.

International Orders

If you are ordering from an international location, please contact us PRIOR to placing your order to obtain a shipping quote. International shipping charges range from AU$50 to AU$400+ depending on your location and size/weight of your order. If your country has any applicable duties and taxes, you will also be responsible for these when the parcel reaches your destination. Please check if any of these will apply to you before ordering.

Minimum Quantities

Each stationery item chosen requires a minimum order of 50 (excludes table numbers - minimum of 10). All orders must include invitations. We advise that you order adequate spares, as subsequent orders will incur the charge for our minimum quantity. Important: Due to the nature of our printing process all items must be ordered together. Items cannot be mixed between ranges. Please see custom design should you wish to have an alternative set designed. Menu details can be overprinted at a later date should details not be available at the time of placing an order.

Deadlines/Delivery Times

Please allow up to four weeks from start to finish of your order. It is important that you book your order in prior to payment to ensure that we are able to meet your deadline. Please allow extra time for custom design and international orders.

Urgent orders may require an additional loading fee depending on scheduling and client request. We will advise if this is applicable to you. Mailbox Design reserves the right to turn away orders where deadlines cannot be met.

Sample Use Permission

Often we are asked to submit samples of our work to potential clients, magazines and media. We will not use samples of your stationery for this purpose without your permission. You will be asked for your consent for sample use as part of your ordering process.

Privacy

Your personal details and guest information is considered private and confidential, and will not under any circumstance be distributed to any third party.

Acceptance of Terms & Conditions

Placing an order, submitting approval & making payment for your stationery is considered acknowledgement and acceptance of these terms and conditions.